Scheduled Intake & Symptom Logging
Step 1 · By Appointment
You bring your vehicle to 138 Milford St at your booked appointment time. Lead mechanic Alexey Ivanov logs your reported symptoms, road behavior, warning indicators, and recent maintenance history into your vehicle repair order. We never take walk-in scrambles that crowd the lift or rush diagnosis.
Repair order docket
Scheduled bay slot
Customer symptom intake
Lift Rack & Diagnostic Scanning
Step 2 · 1 Hr Inspection Unit
The car is mounted on our hydraulic vehicle lift. We connect our multi-system diagnostic scanner to read active and pending fault codes, stream live sensor data, and run circuit integrity tests. Beneath the chassis, we manually pry suspension bushings, verify steering tie-rod play, measure brake rotor runout, and pressure-test cooling circuits.
Vehicle lift
Diagnostic scanner
Hydraulic floor jack
Rotor micrometer
Itemized Estimate & Parts Verification
Step 3 · Written Sign-Off
Before a wrench turns for replacement, we draft an itemized estimate showing confirmed labor hours at our 100 to 165 USD per hour rate alongside exact replacement part costs and supplier delivery timelines. You receive the quote by phone or text. You sign off on the exact total; no hidden line items or surprise shop fees are added.
Labor quote: 100–165 USD/hr
Shop median: 120 USD/hr
Pre-work customer sign-off
Mechanical Disassembly & Calibrated Assembly
Step 4 · Bay Execution
Alexey Ivanov handles the physical replacement on the bay floor. We use calibrated hand tools, pneumatic impact tools driven by shop air compressor lines, and specialized pullers to remove seized components without damaging adjacent cast iron or aluminum hubs. Fasteners are torqued strictly to factory service manual specifications.
Pneumatic air tools
Calibrated hand tools
Mechanical pullers
Air compressor lines
Road Verification & 12-Month Warranty Handover
Step 5 · Final Sign-Off
Every repair finishes with a road test over Worcester County secondary roads to verify suspension damping, brake pedal feel, alignment track, and scanner readiness flags. You receive the completed repair order invoice documenting our 12-month mechanical warranty backed by our active Massachusetts service license.
12-month labor warranty
Active service license
Final road test sign-off